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United Way of Lancaster County


State of the City ‘asks’: Fix-It, police recruitment, voting

The final slide in Mayor Danene Sorace’s 2023 State of the City presentation. (Photo: Tim Stuhldreher)

In her State of the City address on Thursday evening, Mayor Danene Sorace asked city residents to put three things on their to-do lists.

Register to vote. Help city police find good recruits. And download the “Fix It! Lancaster” app.

One of the first issues submitted to Fix It! Lancaster: A pothole filled with standing water in an alley near the 500 block of Green Street. (Source: Fix It! Lancaster)

Fix It! Lancaster is the city’s new non-emergency service request platform. It allows residents to notify the city departments of problems and track them as they are resolved. Users can tag addresses and upload photos and descriptions.

Categories include public works concerns such as potholes or burnt-out streetlights; property maintenance violations such as overgrown yards; or police issues such as an abandoned vehicle.

The service is available via desktop, app, email ( and text (717) 716-7108.

Lancaster police Chief Richard Mendez speaks at the State of the City presentation at the Ware Center on Thursday, Jan. 26. 2023. (Photo: Tim Stuhldreher)

As for police recruitment, that has been an ongoing effort. Currently, the department is down about 20 officers, Chief Richard Mendez said Thursday evening.

The department has been taking steps to diversify, seeking to recruit more Black and Latino officers and more city residents and signing on to “30 x 30,” a pledge to make women 30% of its incoming recruit classes by 2030.

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Sorace’s third request was that residents register to vote, a plea she has made in her earlier State of the City addresses.

Among other things, if City Council gives a thumbs-up to creating a home rule study commission, voters will have to approve the idea in a referendum before things can move forward.

“We need everybody to turn up and vote,” she said.