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United Way of Lancaster County


United Way announces schedule, presenters for 211 Day summit

Around 200 people attended the 211 Day Summit in 2023. (Source: OUL file photo)

United Way of Lancaster County has announced the slate of speakers and workshop presenters for its 211 Day Capacity Building Summit.

The 211 Day observance, held on or around Feb. 11 (2-11), recognizes 211, United Way’s free 24/7 social services hotline, and the resource navigators who staff its call centers. United Way of Lancaster County operates PA 211 East, which serves Lancaster and six other counties.

The summit, now in its third year, builds on the themes of 211 Day, highlighting local nonprofits and providing a forum for social service professionals and others to network and learn about emerging trends, new initiatives and community needs.

The 2024 summit will take place from 9 a.m. to 2 p.m. Friday, Feb. 9, at St. Joseph’s University — formerly, the Pennsylvania College of Health Sciences — 850 Greenfield Road, Lancaster. For more information and to register, click here.

The cost is $25, which includes breakfast, lunch and refreshments. If cost is a barrier, individuals may offer to volunteer at a local nonprofit in lieu of the registration fee. For details, email Joel Janisewski, director of volunteerism and community listening at United Way of Lancaster County.

Registration and breakfast are from 8 to 9 a.m. The schedule thereafter is as follows:


  • 9 to 9:25 a.m.: Welcome Remarks — Kate Zimmerman, President & CEO, United Way of Lancaster County  
  • 9:25 to 10:35 a.m.: 211 Overview and Resource Navigator Panel Discussion — led by Patricia Espinosa-Vargas, Director, PA 211 East
  • Break 
  • 10:45 to 11:30 a.m.: 1st Workshop Session 
    • “Asset Limited, Income Constrained, Employed (ALICE) and 211: Measuring Barriers to Financial Stability and Finding Solutions” — Philip Falvo and Dr. Emily Aubele, United Way of PA
    • “Accessibility and Inclusion in Community Engagement – Language Services for Data-Driven Decisions” — Amer Al Fayadh, Communication Essentials LLC
    • “Moving our Mindset Upstream: Incorporating Prevention into Practices” — Alex Rohrer, sociology instructor, Wilmington University
    • “Human Trafficking Prevention, Screening, and Intervention” — Amy Thurston, Hope Inspire Love
  • Lunch 
  • 12:15 to 1 p.m.: 2nd Workshop Session 
    • “The Landscape of Lancaster County on Homelessness: Spotlight on Two Community Programs Addressing Needs” — Deb Jones, Elizabeth Hivner and Paige McFarling, Lancaster County Homelessness Coalition
    • “Access and Outcomes: Centering the ‘Neighbor Experience’ in Social Services” — Dawn Watson and Laura Whitaker Escobar, Central PA Food Bank
    • “Understanding Alzheimer’s & Dementia” — Jessica Rodriguez, Alzheimer’s Association
    • “The Power of PosiTiff Thinking Rewired: 10 Steps to Shift from Negative Thinking to Positive Thinking” — Tiffiney Hall, TLH Coaching
  • 1 to 1:45p.m.: 3rd Workshop Session 
    • “Today’s Inmate is Tomorrow’s Neighbor” — Carrie Kurtz and James Ivery, Lancaster County Reentry Coalition
    • “Leveraging Education, Addressing Disparities: ‘Loft LEAD’s’ as a Road Map for Volunteer Education on the Realities of Poverty and Its Community Impacts” — Jenna Graeff and Jennifer Frank, Loft Community Partnership
    • “Bread and Beauty” — Adam Nagle, Factory Ministries
    • “Clubhouses: Creating Community for People Recovering from Serious Mental Illness” — Sarah Hurst, Amy Herr and Breanna Sylvester, Tempo Clubhouse
  • 1:50 to 2 p.m.: Closing remarks — Kate Zimmerman, President & CEO, United Way of Lancaster County; and Patricia Espinosa-Vargas, Director, PA 211 East