An independent news publication of
United Way of Lancaster County


By the numbers: VITA served 10,000+ Lancaster County taxpayers this year

The VITA office at Ephrata Public Library was the second busiest in Pennsylvania in 2024. (Source: Ephrata Public Library | United Way of Lancaster County)

United Way of Lancaster County’s free VITA tax preparation service crossed the 10,000-return threshold for the first time since the pandemic in 2024, preparing total of 10,306 tax returns for county residents.

The performance of Lancaster County’s VITA program from January through April. (Source: VITA)

That’s up 16% over 2023, and is the highest number since 2019, when 11,014 returns were completed.

Thanks to the work of 180 volunteer tax preparers, clients served by VITA saved $2.8 million in tax preparation fees (up 16% over 2023) and secured $9.8 million in refunds (up 9%), United Way of Lancaster County said.

VITA operated at 14 locations across Lancaster County this tax season. The Ephrata Public Library site alone was responsible for 3,158 returns, the second highest total in Pennsylvania. Volunteers provided more than 13,300 hours of service.

“Individuals who volunteer for VITA are the heart and soul of our program. Without their generosity and efforts, we would not be able to do what we do.” said Kim K. Maldonado, VITA’s director.

“Their dedication of time and talent makes the VITA program possible, and is life-changing for many families right here in Lancaster County.” said, Kate Zimmerman, President & CEO of United way of Lancaster County.

The acronym “VITA” stands for Volunteer Income Tax Assistance. While the program is most active during tax season, it offers services year-round at its downtown Lancaster location, 245 W. King St.

Clients can receive help with late 2023 tax returns or amended returns; or rent or property tax rebates. Applications for the latter are due by June 30.