Beginning next month, Lancaster city water customers will receive water bills monthly rather than quarterly, the Public Works Department announced this week.
“This change will provide customers with increased visibility into their water usage, allowing them to detect potential leaks sooner and better manage monthly expenses,” the announcement said.
In conjunction with the change, the water utility is introducing online customer accounts, optional paperless billing and the ability to link multiple properties’ utility accounts.
The city is encouraging customers to visit its bill-payment portal ahead of the Aug. 1 changeover to create an online account, link it to their utiliy accounts and opt into paperless billing.
Previously, customers could pay online by entering a water account number; going forward, they must have an online account.
The city’s water system is the largest in Lancaster County. Its roughly 120,000 customers include thousands who are outside city limits, including those in Millersville and the townships of East Hempfield, East Lampeter, Lancaster, Manheim, Manor, Pequea, West Hempfield and West Lampeter.
